Waste Management Takes Multiple Steps to Fix Recycling Service and Process Irregularities


Waste Management Takes Multiple Steps to Fix Recycling Service and Process Irregularities
LEWISVILLE, TX – FEB. 18, 2016 – A recent internal audit of recycle routes in Waste Management’s Lewisville-based hauling district revealed that an estimated 19% of recyclable materials collected by this hauling district from May 2014 thru January 2016 were taken to a local landfill.
Waste Management has standards and expectations of our employees for proper collection and delivery of recyclable materials. We sincerely regret what has happened and take full responsibility for the actions of these employees. We conducted a thorough investigation.
Following the investigation, we took a number of immediate steps to ensure this will not happen again and will continue to monitor this closely. The corrective actions include: terminating five managerial employees and reinforcing with personnel the importance of proper collection and delivery of all recyclable material loads; adding additional processes and audit checkpoints to further ensure that this behavior does not reoccur, and retraining all employees in the District. All services have been fully restored.
Waste Management is currently meeting with cities serviced by the Lewisville-based hauling operation, which is located in Lewisville, Texas. In addition, a new senior manager in the Lewisville-based hauling district is in place and the hauling operation is doubling the number of route managers during the transition process. This hauling district will have a new team on the ground to ensure compliance and proper service standards going forward.
Waste Management, based in Houston, Texas, is the leading provider of comprehensive waste management services in North America. Through its subsidiaries, the company provides collection, transfer, recycling and resource recovery, and disposal services. It is also a leading developer, operator and owner of landfill gas-to-energy facilities in the United States. The company’s customers include residential, commercial, industrial, and municipal customers throughout North America. To learn more information about Waste Management visit www.wm.com or www.thinkgreen.com.


FOR MORE INFORMATION Greta Calvery 214.626.8856 gcalvery@wm.com

Denton County Fresh Water Supply

District 6/7 & Development District 4
2650 FM 407 E Suite 125
Bartonville, Texas 76226
Ph: (940) 728-5050